Shipping and Delivery Policy for Contour Elegant
Effective Date: December 24, 2024
At Contour Elegant, we aim to provide a seamless and reliable shipping experience for all our customers. Please review our Shipping and Delivery Policy for detailed information on how we handle your orders.
1. Processing Time
1.1. All orders are processed within 1-3 business days, excluding weekends and holidays.
1.2. If there is a high volume of orders, processing may be delayed. We will notify you of any significant delays via email.
2. Shipping Rates and Delivery Times
2.1. We offer free standard shipping on all orders.
2.2. Estimated delivery times:
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DHL Express - GLOBAL: 7-14 business days.
2.3. Delivery times may vary based on your location and external factors such as customs clearance and carrier delays.
3. International Shipping
3.1. We ship to multiple countries across Europe. Please ensure that your delivery address is complete and accurate to avoid delays.
3.2. Customs fees, duties, and taxes (if applicable) are the responsibility of the customer.
4. Order Tracking
4.1. Once your order has shipped, you will receive a confirmation email with tracking details.
4.2. Tracking updates may take 1-2 business days to reflect on the carrier’s website.
5. Undeliverable Packages
5.1. If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping fees may apply.
6. Lost or Damaged Packages
6.1. If your package is lost or damaged during transit, please contact us immediately at contact.contourelegant@gmail.com.
6.2. We will assist in filing a claim with the carrier and may provide a replacement or refund based on the situation.
7. Changes to Shipping Information
7.1. Changes to shipping addresses can only be made before the order is shipped. Contact us promptly at contact.contourelegant@gmail.com for assistance.
8. Contact Us
If you have any questions or concerns about our Shipping and Delivery Policy, please reach out to us:
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Email: contact.contourelegant@gmail.com
Thank you for shopping with Contour Elegant. We appreciate your trust in our products and services!